Dialpad
Founded Year
2011Stage
Series F | AliveTotal Raised
$425.96MValuation
$0000Last Raised
$170M | 3 yrs agoRevenue
$0000Mosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-17 points in the past 30 days
About Dialpad
Dialpad provides customer communication solutions across various business sectors. Its offerings include a platform that integrates voice, video, and messaging services, as well as cloud-based support and sales outreach solutions, with artificial intelligence features for insights and coaching. Dialpad serves sectors such as retail, insurance, technology, professional services, healthcare, real estate, legal, recruiting, education, and automotive. Dialpad was formerly known as Firespotter Labs. It was founded in 2011 and is based in San Ramon, California.
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Dialpad's Product Videos
ESPs containing Dialpad
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The contact center-as-a-service (CCaaS) market offers cloud-based solutions for contact centers, allowing companies to outsource their customer service operations to third-party providers. This provides flexibility and scalability, as well as access to advanced technologies such as artificial intelligence and analytics. CCaaS solutions also offer cost savings compared to traditional on-premise con…
Dialpad named as Challenger among 15 other companies, including NICE, Amazon Web Services, and Cisco.
Dialpad's Products & Differentiators
Dialpad
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. Dialpad Ai is the engine that powers a large portion of our Ai Voice, Ai Meetings, Ai Messaging, Ai Contact center and Ai Sales Center product offerings. Our Ai transcriptions, Natural Language Processing, semantic search, and omnichannel / digital self-service are all powered by Dialpad Ai.
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Expert Collections containing Dialpad
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Dialpad is included in 6 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,270 items
Tech IPO Pipeline
825 items
Work From Home Startups
91 items
Track startups and capture company information and workflow.
Future Unicorns 2019
50 items
Sales & Customer Service Tech
891 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Artificial Intelligence
7,221 items
Dialpad Patents
Dialpad has filed 18 patents.
The 3 most popular patent topics include:
- audio engineering
- videotelephony
- artificial intelligence
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
8/31/2021 | 8/13/2024 | Grant |
Application Date | 8/31/2021 |
|---|---|
Grant Date | 8/13/2024 |
Title | |
Related Topics | |
Status | Grant |
Latest Dialpad News
Mar 25, 2025
SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading Ai-powered communications intelligence platform, today unveiled honorees for the fourth annual Dialpad Partner Program Awards. The award honors partners who have played a vital role in accelerating Dialpad's growth, bringing Ai-powered business communications and contact center solutions to businesses worldwide. The awards highlight outstanding achievements in the following categories: Global Wireless Provider Partner of the Year: T-Mobile fo
Dialpad Frequently Asked Questions (FAQ)
When was Dialpad founded?
Dialpad was founded in 2011.
Where is Dialpad's headquarters?
Dialpad's headquarters is located at 2700 Camino Ramon, San Ramon.
What is Dialpad's latest funding round?
Dialpad's latest funding round is Series F.
How much did Dialpad raise?
Dialpad raised a total of $425.96M.
Who are the investors of Dialpad?
Investors of Dialpad include Google Ventures, Amasia, Work-Bench, Section 32, ICONIQ Capital and 16 more.
Who are Dialpad's competitors?
Competitors of Dialpad include Sandra AI, Cordless, babelforce, Wingman, OpenPhone and 7 more.
What products does Dialpad offer?
Dialpad's products include Dialpad and 4 more.
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Compare Dialpad to Competitors
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Genesys operates within the customer experience and contact center solutions industry, focusing on artificial intelligence (AI) powered experience orchestration. The company provides a platform that allows organizations to manage customer interactions, utilizing automation and AI to improve experiences for both customers and employees. Genesys serves various sectors that need customer engagement and workforce management solutions, including banking, healthcare, retail, insurance, and government. It was founded in 1990 and is based in Menlo Park, California.
OpenPhone is a business phone system that offers a platform integrating calls, texts, and contacts into a workspace. The company provides features including shared phone numbers, team messaging, artificial intelligence-powered call summaries and transcripts, and a lightweight customer relationship management (CRM). It was founded in 2018 and is based in San Francisco, California.
Talkdesk specializes in cloud contact center solutions and leverages AI and automation to enhance customer service across various industries. The company offers a suite of AI-powered products designed to improve customer experiences, operational efficiencies, and agent performance. Talkdesk's solutions cater to a range of sectors, including financial services, healthcare, retail, and more. It was founded in 2011 and is based in San Francisco, California.
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Talkmap specializes in conversational intelligence within the customer experience domain, transforming customer interactions into actionable insights. The company offers a platform that utilizes AI-powered machine learning and linguistics to analyze and visualize customer conversations in real-time, enabling improvements in customer experience and operational efficiency. Talkmap primarily serves sectors that require large-scale analysis of customer interactions, such as telecom, banking, financial services, insurance, retail, and healthcare. It was founded in 2017 and is based in Dallas, Texas.
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