Founded Year

2019

Stage

Series A | Alive

Total Raised

$29.93M

Last Raised

$20.14M | 3 yrs ago

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

-231 points in the past 30 days

About charles

charles is a WhatsApp marketing platform specializing in conversational commerce and customer engagement. The company offers automation tools to help businesses generate revenue through WhatsApp, create targeted campaigns, and manage customer conversations effectively. charles primarily serves mid-size to enterprise-level brands, integrating with their customer relationship management (CRM) and marketing teams. It was founded in 2019 and is based in Berlin, Germany.

Headquarters Location

Gartenstrasse 86-87

Berlin, 10115,

Germany

+49 174 1922229

Loading...

charles's Product Videos

ESPs containing charles

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Enterprise Tech / Sales & Customer Service

The super app CRM enablement market help businesses with a sales and marketing presence on chat apps to organize interactions with customers by funneling client communication channels into a single place. These solutions include payment integrations, campaign management modules, AI tools, and reporting capabilities. These solutions address the growing need for businesses to communicate with custom…

charles named as Leader among 8 other companies, including Yalo, Privyr, and Omnichat.

charles's Products & Differentiators

    AI Agents

    Built on top of proven use cases and improve with every iteration and customer interaction, powered by Generative AI. They cover
the entire marketing and sales funnel - from acquisition to retention.

Loading...

Research containing charles

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned charles in 4 CB Insights research briefs, most recently on Mar 14, 2023.

Expert Collections containing charles

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

charles is included in 2 Expert Collections, including E-Commerce.

E

E-Commerce

11,988 items

Companies that sell goods online (B2C), or enable the selling of goods online via tech solutions (B2B).

R

Retail Tech 100

200 items

The most promising B2B tech startups transforming the retail industry.

charles Patents

charles has filed 11 patents.

The 3 most popular patent topics include:

  • drilling technology
  • oil wells
  • petroleum production
patents chart

Application Date

Grant Date

Title

Related Topics

Status

12/4/2020

3/25/2025

Sensors, GPS navigation devices, HTC mobile phones, Electromagnetism, Sony mobile phones

Grant

Application Date

12/4/2020

Grant Date

3/25/2025

Title

Related Topics

Sensors, GPS navigation devices, HTC mobile phones, Electromagnetism, Sony mobile phones

Status

Grant

Latest charles News

5 of the most promising retail tech startups in Europe

Feb 8, 2024

Read this article in: It’s official, Europeans love to shop. Ecommerce is booming across the continent, with the most recent data from Ecommerce Europe and EuroCommerce finding that European B2C e-commerce increased from €849bn in 2021 to €899bn in 2022. Inflation and economic uncertainty played a part in the slower growth of the block’s ecommerce rates in 2021 and 2022, but both groups report that in 2023, ecommerce began to recover as inflation declined, with a return to growth at 2% projected. While ecommerce growth is on the rise in Eastern Europe, it’s Western Europe that is by far, the largest region, with 67% of the total B2C turnover in Europe for 2022, trading €603 billion online. The rest of Europe shops online too, just less enthusiastically. Southern Europe’s share is 16%, while Central Europe takes 8%. Northern Europe (7%) and Eastern Europe (2%) are lagging behind. Christel Delberghe, the Director General of EuroCommerce, says that more growth is to come: “We expect online sales to keep growing in the coming years, reaching an estimated 30% of retail sales by 2030. Being present online has become vital for many retailers, especially for smaller businesses.” What is also driving increased adoption of online shopping is technological progress, say Ecommerce Europe and EuroCommerce. Their report says that adoption of 5G, AR/VR, digital wallets and new shop solutions are drivers of “deeper ecommerce penetration”. - A message from our partner - Rise of retail tech in Europe It’s not surprising then that there are a whole host of interesting start-up and early stage companies in the retail tech space, driving innovation, ease of use for online shoppers––and of course, jobs. CB Insights’ recent most promising startups in the world report breaks out the European retail tech companies that are the most exciting for 2024. Below, we’re looking at five of them, all across the continent. Netherlands: Pixyle Dutch startup Pixyle is a platform geared towards fashion brands, helping its ecommerce customers drive product discovery and revenue growth with visual-AI-generated product attributes. It counts circular fashion marketplace depop among its customers, and was founded in 2018, with headquarters in Amsterdam. Germany: Charles WhatsApp is a huge opportunity for European brands, says German digital shopper engagement platform Charles . That is, the company says, if you do it right. Charles’ WhatsApp marketing platform is focused on profitability, efficiency and GDPR compliance. Founded in 2019 and based in Berlin, it works with a host of ecommerce companies to shorten sales cycles, boost revenues and get them closer to their customers. Lithuania: kevin. Headquartered in Vilnius, kevin. describes itself as a “first of its kind payment scheme”. That’s because it gives its retail users’ the ability to accept payments directly from banks, cutting out the big card networks. Founded in 2018, it now has hubs in Warsaw, London, Berlin, Amsterdam and Dubai. Sweden: Depict.ai Developed for fashion companies, Depict.ai was founded in 2019 in Stockholm and uses neural networks and computer vision to make it easy for ecommerce brands to manage merchandising. From auto-generating high-performing product collections to drive traffic to swiftly curating fresh collection pages with AI-matched items to enhance product discovery, it is now used by a host of fashion etailers. France: Arianee French digital shopper engagement startup Arianee was founded in Paris in 2018. It is used by a host of prestigious French brands such as the fashion labels Ba&sh, Lacoste and YSL. Its solutions are all about harnessing the power of Digital Product Passports and Engagement Tokens for its users. These are then used to create rich ownership data, which can be harnessed to foster deeper relationships and embrace new circular business models. Whether you want to work in retail tech or in the wider industry, the Silicon Canals Job Board is the place to start your search. With thousands of open roles, regularly refreshed, discover three top jobs below. In Paris, Adobe is seeking a Software Development Engineer who is an experienced backend software development engineer with a background in building distributed systems. You will be responsible for designing, implementing, operating, and maintaining robust and scalable backend systems that power a real-time personalization marketing engine. Trainee SAP S/4HANA Data & AI, Accenture, Berlin As a Trainee SAP S/4HANA Data & AI , you’ll receive training in SAP solutions, E2E business processes, project management and soft skills during Accenture’s eight-week Jump Start program. Here, you’ll get the chance to work on exciting projects in an international team that leads the world’s top companies into the future, get involved with planning and design of SAP solutions in the area of Data and AI and get an introduction into data management concepts and system-side applications with SAP S/4HANA. See all the details now . Data Scientist, Mapp Digital, Berlin Mapp Digital is seeking a Data Scientist with strong software development skills to be responsible for the design, implementation and automation of new algorithms and methodologies for its products. You should understand and expand a tech stack for fully automated marketing, analyze, improve, and design production-ready machine learning model generators and feature extraction systems, as well as taking responsibility for the continuous optimization of data input and model output. See the requirements for this role .

charles Frequently Asked Questions (FAQ)

  • When was charles founded?

    charles was founded in 2019.

  • Where is charles's headquarters?

    charles's headquarters is located at Gartenstrasse 86-87, Berlin.

  • What is charles's latest funding round?

    charles's latest funding round is Series A.

  • How much did charles raise?

    charles raised a total of $29.93M.

  • Who are the investors of charles?

    Investors of charles include Accel, HV Capital, Salesforce Ventures, Plug and Play, Tarek Müller and 5 more.

  • Who are charles's competitors?

    Competitors of charles include BiteSpeed, Mateo, HelloDone, Kiosk, Klaviyo and 7 more.

  • What products does charles offer?

    charles's products include AI Agents and 3 more.

Loading...

Compare charles to Competitors

360 Dialog Logo
360 Dialog

360 Dialog provides messaging solutions within the marketing technology sector. The company offers a platform that allows businesses to use WhatsApp for customer engagement through automated messaging. 360 Dialog's services focus on conversion rates, customer lifetime value, and growth through data analytics and integration with advertising APIs. It is based in Berlin, Germany.

B
BusinessChat

BusinessChat specializes in WhatsApp marketing automation and customer service solutions for the e-commerce sector. The company offers a platform that enables businesses to send broadcast campaigns, utilize chatbots for customer interaction, and recover abandoned shopping carts. BusinessChat primarily serves e-commerce businesses looking to enhance their marketing and customer service capabilities through WhatsApp. It was founded in 2020 and is based in Amman, Jordan.

Movable Ink Logo
Movable Ink

Movable Ink focuses on data activation and artificial intelligence (AI) decision-making in the marketing sector. The company offers services for marketers to turn data into personalized content. Movable Ink primarily serves sectors such as retail, financial services, media organizations, and the travel and hospitality industry. It was founded in 2010 and is based in New York, New York.

O
ORI

ORI specializes in conversational AI technology within the commerce sector, focusing on enhancing customer interactions and sales processes. The company offers AI-driven chatbot services that facilitate human-like conversations, aiming to improve customer satisfaction and conversion rates. ORI's solutions are primarily utilized in industries such as automotive, telecom, education, banking & finance, real estate, retail, and travel & aviation. It was founded in 2017 and is based in Noida, India.

Serviceform Logo
Serviceform

Serviceform provides website lead generation and customer engagement solutions for various industries, focusing on real estate and automotive sectors. The company offers tools including chatbots, dynamic forms, and landing pages to assist in converting web visitors into leads, as well as platforms for managing customer relationships and communication. Serviceform's products serve businesses aiming to improve their online presence and optimize their lead management processes. It was founded in 2017 and is based in Turku, Finland.

t
tawk.to

tawk.to is a company that specializes in customer communication and management software in the tech industry. The company offers a range of services including live chat, ticketing, and a knowledge base for customer self-service, as well as virtual assistant services. Their primary market includes businesses across various sectors that require customer interaction and management tools. It is based in Las Vegas, Nevada.

Loading...

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.